Shipping policy
Processing Times
All items are handmade with care. Please allow 2-7 business days for ready-made items to be processed and dispatched.
For custom or made-to-order items, processing times may vary. Estimated production times will be listed on the product page or communicated at the time of purchase.
Shipping Method
Orders are shipped via Sendle, a trusted Australian courier service.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Delivery Timeframes
Estimated delivery times within Australia:
- Metro areas: 2–7 business days
- Regional areas: 3–10 business days
- Remote locations: 5–15 business days
Please note that delivery times are estimates only and may vary due to courier delays, weather events, or peak shipping periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and parcel size.
From time to time, we may offer free shipping promotions.
Tracking Your Order
All Sendle shipments include tracking. You can track your parcel using the link provided in your shipping confirmation email.
Incorrect Addresses
Please ensure your shipping address is correct when placing your order.
If an incorrect address is provided and the parcel is returned, additional shipping charges may apply for redelivery.
Lost or Delayed Parcels
Once an order has been handed over to Sendle, delivery is managed by the courier.
If your parcel appears lost or significantly delayed, please contact us and we will assist in lodging an enquiry with Sendle.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the item and packaging so we can assist in resolving the issue.